Childline 1098

CHILDLINE is a 24 hour emergency outreach service for children in need of care and protection in India. Any child/concerned adult can dial 1098 to access this service.

The XIth 5 year plan of Government of India which introduced the comprehensive Integrated Child Protection Scheme (ICPS) had mandated that the CHILDLINE service must be available in each one of India’s district. To meet that mandate, the Ministry of Women and Child Development support CHILDLINE under (ICPS).

Target Group

CHILDLINE works with marginalised children in various cities & districts. This includes working with:

Street children and youth leaving alone on the street.

Emotionally disturbed children.

Child labourers especially in the unrecognised sector.

Children who have been abused; victims of the flesh trade.

Differently-abled children; children who are mentally ill.

Children in institution.

Children affected by HIV/AIDS.

Children whose families are in crisis.

Children who are addicted.

Children affected by disasters.

In Bankura district Shamayita Math is running CHILDLINE service since 2nd July 2014. The Math is playing its role as collaborative organization to promote CHILDLINE service at Bankura district. CHILDLINE Project office is based at Bankura town and covers the entire district.

Shamayita Math is dedicated to ensure and protect the children’s rights and extend support to all those children who are in need of care and protection in Bankura district through CHILDLINE -1098 service.

Major Activities

Response to each calls received through 1098 help line.

Carefully handle all care and protection related case to ensure the child rights in the district.

Awareness and outreach to community member at Panchayati Raj Institution (PRI) Member, school teachers, children, local and district administration.

Conduct “Open House” programme with the children and administration.

Liaison and advocacy with the PRI, Block, district and police administration for the best interest of the children.

Provide resource person for child rights regarding training and capacity building to various department.

Provided support to straighten village level child protection committee (VLCPC).

Call Received

During the year 2016 CHILDLINE Bankura received a large numbers of calls which are divided into 5 major categories; like intervention calls, follow-up calls, information calls, did not finds calls and others intervention calls. Statistics of call received are following:

Key achievements of 2016-17 FY

CHILDLINE Bankura conducted 11 no “Open House” Programmes, with 301 no. of children out of whom 212 no. was female and 89 no. was male. Through those programmes CHILDLINE is able to meet up the protection related needs of the children with proper advocacy with different departments.

During the financial year 2016-17 CHILDLINE Bankura successfully handled 443 no. child protection related cases among them a large no. is protection from abuse cases. This FY CHILDLINE Bankura also handled 153 child marriage prevention cases and gainfully prevented those unlawful marriages. In 2016-17 seasons CHILDLINE Bankura has done 411 no. awareness programmes in different sectors like PRI members, health Dept., Police Dept., schools, ICDS, SHG and community.

CHILDLINE has done 6 no. special awareness campaigns with the support of district administration regarding 'stop early marriage'. We also had done awareness 2 no. in reputed fare of Bankura district i.e. Bishnupur Mela and Annual tribal Mela at Shiulibona.

In March 2018 CHILDLINE Bankura conducted the resource organization meeting. About 10 organizations participated in the meeting, including DSWO, and DCPO, Bankura and Director, CHILDLINE Bankura.

Summary of abandoned child recovered by Childline Bankura:


No. of Children



     2015-2016     13
     2016-2017      0
     2017-2018      4
     Total no. of received calls      20

Childline Se Dosti campaign was held for one week during November, 2017, when awareness programme cum walkathon was held in the Office of the District Magistrate, Sub Divisional Officer, Khatra, Superintendent of Police, Awareness was also raised through a cultural programme among the children of a Home in Bankura.